Terms & Conditions

  • Currency: All prices are quoted in New Zealand dollars and include GST at 15%
  • Invoicing: A fully itemized invoice is attached to your order confirmation email. If you do not receive your order confirmation email, please check your junk/spam box. In your order a packaging slip is enclosed in your order packaging for you to verify your order.
  • Retailing: Ria's Natural Health Soap Ltd does not sell to web stores, shops or beauty salons, massage clinics, or alternative therapies practitioners, herbalists or diagou sales. Please note this includes retailing items and commercial use within your business. Ria's Natural Health Soap Ltd reserves the right to remain sole retailer of all products.
  • Refusal: Ria's Natural Health Soap Ltd, reserves the right to refuse orders.
  • Wholesale: Ria's Natural Health Soap Ltd does not offer wholesale or bulk or wholesale prices.
  • Export: Ria's Natural Health Soap Ltd, does not offer products for exporting, this includes New Zealand and Overseas based exporters. Please note we do not sell to daigous.
  • Promotional Material: Ria's Natural Health Soap Ltd does not manufacture for promotional purposes.
  • Custom Manufacturing: Ria's Natural Health Soap Ltd does not custom manufacture products or provide custom quanitities.
  • Hospitality: Unfortunately we do not sell to Bed & Breakfast businesses, motels, hotels or lodges.
  • Physical Store/Pick-ups: Ria's Natural Health Soap Ltd does not have a physical store or provide 'pick-ups'.
  • Quantity: Ria's Natural Health Soap Ltd, reserves the right to limit quantities. Please note: due to high demand on occasions quantities may be limited on our stand at markets, fairs and expos.
  • Copyright: All images and text are copyright to Ria's Natural Health Soap Ltd. No unauthorised copying, storing or distribution of content is permitted
  • To Order: Click on the order buttons that appear with items. When you click on the items they will be added to your shopping cart. To continue shopping click on the link under the continue shopping heading.
    • To order more of particular item just change the quantity and click 'update quantities'.
  • Once completed shopping click on the 'go to check out' button you will be taken to the shipping menu.
  • On the shipping menu choose your shipping rate and click confirm.
  • Once happy with your order and shipping click on continue.
  • You are taken to the billing and delivery details, just fill in your details and select the payment method.
    • Credit Cards: We accept Master Cards, Visa and American Express. All cards are processed using DPS Payment Solutions with Secure Socket Layer technology (SSL).  Credit Card is processed directly; we do not see your details. Your order is then sent out as soon as possible, after verification. (stock availability). If we can not fulfill your order, we will contact you immediately and refund your credit card.
    • Acount2Acount: A secure service provided by DPS Payment Solutions. An instant direct credit, using easy to follow steps.
    • Cheque: Post your cheque with the order number to us. Once we receive the cheque we send your order out immediately. Please note, available for New Zealand Orders only.
    • Direct Credit: Use your order number as reference. As soon as your deposit arrives your order is sent out to you. Please note, available for New Zealand Orders only.
  • Delivery: After receiving your order and payment your products are sent out. We use New Zealand Post. We can deliver to Rural Delivery (For Rural Delivery extra $2.50 applies)  addresses and Post Office Boxes. Your order should arrive within 3-10 days. If it does not please contact us, we will investigate. Please note: We can not be held responsible for stolen items, if you have concerns for your item please use a work address for delivery, or advise a safe location for the parcel to be left. If using a work address please ensure your employer allows courier deliveries as we can not be held responsible for confiscated items.
  • Freight Charges: For nationwide delivery for up to 2kg (approximately 15 bars of soap or about 4 bottles of lotion or shampoos) is $4.90. (Rural Delivery $7.40). For orders over 2 kg it is $7.90. (Rural Delivery $10.40) For orders over 5kg the freight rate is $13.00. (Rural Delivery $15.40) For orders 10-15kg the freight charge is $15.90 (Rural Delivery $18.40) If your order has the incorrect freight rate, we will contact you before processing the order. Please choose the correct freight option for your order to avoid delays.
  • Separate Shipments: Please note each separate shipment will be charged separate freight, according to weight of shipment. 
  • International Orders: We currently offer international shipping to Australia, using AirMail. The delivery target for this is 3-10 working days, using New Zealand Post network. These options will show up in the shipping costs when you select Australia for your delivery address. For Australia wide delivery the rates are as follows:
  • 0.00-0.250kg $8.00
  • 0.251-0.500kg $11.00
  • 0.501-1.00kg $16.00
  • 1.001-1.500kg $21.00
  • 1.501-2.00kg $26.00
  • Other International Regions: For other countries please enquire, as different rates will apply.
  • Please choose carefully: Due to the nature of our products and hygiene reasons we do not exchange products in change of mind cases.
  • Order Cancellation: Orders can be cancelled before the shipping notifications is mailed to you. After the order is shipped, it can not be cancelled. To cancel an order please contact us on 0800 476279
  • Guarantee: Due to hygiene reasons we are unable to exchange products. However, if the products become faulty or damaged in the post we replace or refund. Please contact us by phone or email within 3 working days to arrange return of the goods. Please note: The faulty/broken/damaged goods need to be returned, to consider a refund/replacement.
  • Product Changes: Ria's Natural Health Soap Ltd, reserves the right to improve/change products to improve skin compatibility. In some instances products need to be modified to keep up with the industry standards. This does not mean the products are faulty. Products can be removed from the range without notice.
  • Disclaimer: Our advice/information provided is not intented to replace the information provided by your healthcare professional. If in doubt please consult your healthcare professional first.
  • Security and Privacy: All credit cards are processed with DPS Payment Express a PCI compliant payment processing company based in Auckland New Zealand. We do not see or store your credit card details.  We use your contact details to process your order and to inform you of new products, future shows and special offers. Your details are not disclosed to other organisations. If you do not wish to receive future offers please inform us. During checkout, the pages are secured with Commodo SSL technology.

Please note: ordering and using the site signifies agreement to these terms and conditions.