Delivery Information

Delivery:

After receiving your order and payment your products are sent out. We use Courier Post. We can deliver to Rural Delivery (For Rural Delivery extra $2.50 applies) addresses and Post Office Boxes. Your order should arrive within 3-9 days. If it does not please contact us, we will investigate. Please note: We can not be held responsible for stolen items, if you have concerns for your item please use a work address for delivery, or advise a safe location for the parcel to be left. If using a work address please ensure your employer allows courier deliveries as we can not be held responsible for confiscated items.

Freight Charges:

  • For nationwide delivery for up to 2kg (approximately 15 bars of soap or about 4 bottles of lotion or shampoos) is $4.90. (Rural Delivery $7.40).
  • For orders over 2kg it is $7.90. (Rural Delivery $10.40)
  • For orders over 5kg the freight rate is $13.00. (Rural Delivery $15.40)
  • For orders 10-15kg the freight rate is $15.90 (Rural Delivery $18.40)

If your order has the incorrect freight rate, we will contact you before processing the order. The freight rate is automatically calculated during the checkout process.

International:

We currently offer international shipping to Australia, using AirMail. The delivery target for this is 3-15 working days, using New Zealand Post network. These options will show up in the shipping costs when you select Australia for your delivery address. For Australia wide delivery the rates are as follows:

  • 0.00-0.250kg $8.00
  • 0.251-0.500kg $11.00
  • 0.501-1.00kg $16.00
  • 1.001-1.500kg $21.00
  • 1.501-2.00kg $26.00
  • 2.01-3.00kg $33.00

For other countries please enquire, as different rates will apply.

Separate Shipments: Please note each separate shipment will be charged separate freight, according to weight of shipment. 

Export: Ria's Natural Health Soap Ltd, does not offer products for exporting, this includes New Zealand and Overseas based exporters. We only ship within New Zealand and to Australia for personal use. Ria's Natural Health Soap does not facilitate diagou sales.

Physical Store/Pick-ups: Ria's Natural Health Soap Ltd does not have a physical store or provide 'pick-ups'.